Philosophy Review & Development
'If asked, could you produce your current philosophy?'
Overview
A well-understood and well-publicised claims philosophy influences the climate and mindset so that Assessors feel comfortable and confident enough to challenge any aspect of a claim in an objective and non-confrontational way, thus ensuring the correct assessment is made first time, every time.
Developing a claims philosophy within the Claims can deliver a number of benefits, including:
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Developing a more consistent team approach and 'Buy in' to Company ethos.
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Clients are aware of the approach used to deal with their claim from outset and the limits placed on their activity.
- focussing the minds of the Assessors and their managers on the concept of paying only valid claims while accurately identifying and declining invalid claims.
- All claimants receive a more even handed and better quality claims service.
- Potential savings via reduction in reserving commitments over time through a combination of admitting only valid claims and assisting as many claimants as possible to return to gainful economic activity.